PHM in-line high shear dispersing emulsifying mixer

After Sales Service

1. The above machine which we supply it to you, we can give you 15 month after sales warranty.

2. Maintenance services: any malfunction happened, once you enquiry us, we will reply you within 48 hours except the special reasons.

3. Any damage except the wrong operation during warranty period is repaired freely. We guarantee will send it to customer by DHL, Fedex, UPS etc.If we have parts in our warehouse,we will send within 24 hours, if we don't have it in our warehouse, we will manufacture it with our fast time.

Lifelong services: we provide lifelong services for all the products we sold out, and supply the spare parts with discount price.

4. We can also send our engineer to you factory to install the equipment and train your staff if you need, but the Buyer should pay the round air ticket cost and arrange the hotel accommodation as well as the means for Seller’s engineer. Our engineers will train your staff to operate the machine during the period of installation and commissioning, and they will not leave from you side until your staff can operate it properly and normally.The customer need pay 80 USD/day for our engineer.

5. Certificate services: we can provide related certificates to customers freely according to the request of customers. Like Form A , Form E, Certificate of origin, CE, Free fumigation certificate etc.

6. Inspection services: you can ask the third part inspection company or your inspector to inspect the products before shipment. Also,we will send the detail information for the machine, it include manual, video, photos,Circuit diagram etc.

7. Shipment document service: We guarantee that after receiving all of shipment files, we will send it to customer within 24 hours by DHL, Fedex, UPS etc. For Bill of loading, customer can choose original or Telex release.

8.The customer can contact with seller by phone, e-mail, Skype etc, we promise will keep our mobile is open full days (24 hours).

  Why Choose us:

Good Technical research and development capabilities

Good Processing manufacturer capacity

Good parts supplier

Good After-sales teams